Table of Content

What information we collect

  • Personal details provided during registration and verification (name, date of birth, address, phone number, email).
  • Copies of identity documents, proof of address, payment method details and selfies submitted during KYC procedures.
  • Transaction history, deposits, withdrawals and gaming activity.
  • Communication records (emails, live-chat, phone calls).
  • Technical data (IP address, device information, browsing behaviour, cookies).

How we use your information

Your data is processed to:

  • Create and manage your account and allow you to play.
  • Process payments and withdrawals.
  • Provide customer support.
  • Prevent fraud, money laundering and underage gambling.
  • Comply with licensing and legal obligations (AML/KYC).
  • Improve our services and fix technical issues.
  • Send you promotional offers (you can opt out at any time).

We may display your username, first name, region or part of your email for marketing purposes (e.g. big-win announcements). You can object by contacting support.

Who we share your data with

We only share data when strictly necessary and always under strict confidentiality agreements:

  • With payment providers to process transactions.
  • With identity-verification and fraud-prevention services.
  • With regulators and law-enforcement authorities when required by law.
  • With affiliated companies and service providers that help us operate the casino.

We never sell or rent your personal information to third parties for their own marketing.

Your rights

You may request access to, correction or deletion of your personal data free of charge by contacting [email protected]. Withdrawing consent or refusing to provide required information may result in account suspension or closure, as we cannot provide services without the necessary data for legal and security reasons.

Cookies & tracking

We use cookies and similar technologies to ensure the website works properly, remember your preferences and analyse traffic. You can disable cookies in your browser, but some parts of the site may then become unavailable.

Anti-money laundering (AML) & KYC

We are legally obliged to verify every player’s identity and monitor activity for suspicious behaviour. You agree that:

  • You are over 18 (or the legal gambling age in your country) and the funds you deposit belong to you and come from legitimate sources.
  • We may request documents at any time (ID, proof of address, proof of payment, selfie, etc.).
  • Withdrawals may be restricted until verification is complete.
  • Providing false or incomplete information is a serious breach and may lead to immediate account closure and confiscation of funds.

Players from prohibited jurisdictions (including but not limited to the United States, United Kingdom, France, Netherlands, Spain, Italy and many others – full list in the Terms & Conditions) are not allowed to register or deposit.

Data security

We apply industry-standard technical and organisational measures to protect your information. However, no transmission over the internet can be guaranteed 100 % secure, so you use the service at your own risk.

This Privacy Policy may be updated. Continued use of Betovo Casino after changes means you accept the new version. The English version always prevails.

If you have any questions, contact us at [email protected].